Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the MyVSSL platform, including the web application available at app.myvssl.com and related services (collectively, the "Platform"), operated by MyVSSL Pty Ltd ("MyVSSL", "we", "us", or "our").

By registering for an account, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

If you are using the Platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. "You" refers to both the individual user and any organisation you represent.

MyVSSL is a business-to-business-to-consumer (B2B2C) marine services marketplace that connects vessel owners with marine service providers. The Platform provides:

• Vessel profile management (components, photos, service history)
• Marketplace discovery and booking of marine service providers
• Quote, job, and invoice workflow management for marine businesses
• Client and vessel management for professional organisations
• Team and role management with role-based access controls
• Integration with payment processing and accounting services via authorised third-party providers

MyVSSL reserves the right to modify, suspend, or discontinue any part of the Platform at any time, with reasonable notice where practicable.

You must create an account to use the Platform. You agree to provide accurate, current, and complete information during registration and to keep that information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at legal@myvssl.com if you suspect any unauthorised access.

You must be at least 18 years of age to create an account. Accounts are personal and non-transferable unless you are an organisation account holder managing authorised team members.

You agree not to use the Platform to:

• Engage in any unlawful, fraudulent, or deceptive activity
• Upload, transmit, or distribute malicious software or harmful content
• Attempt to gain unauthorised access to any part of the Platform or any other user's data
• Circumvent or disable any security feature or access control
• Scrape, harvest, or systematically extract data from the Platform without written permission
• Impersonate any person, organisation, or entity
• Use the Platform to facilitate any activity that violates any applicable law or regulation
• Engage in conduct that could damage the reputation or commercial interests of MyVSSL
• Use the payment features for purposes not directly related to legitimate marine services transactions

MyVSSL may suspend or terminate accounts that violate these obligations, and may report unlawful activity to relevant authorities.

The Platform integrates with third-party services to deliver its features. These currently include (but are not limited to):

• Google Firebase / Google Cloud - authentication, database, file storage, and hosting infrastructure
• Airwallex - payment processing (see Section 6)
• MYOB - accounting integration (see Section 7)
• Brevo (formerly Sendinblue) - transactional email delivery

Your use of features relying on these services is also subject to the terms of those providers. MyVSSL is not responsible for the availability, accuracy, or security practices of third-party services beyond our reasonable control.

MyVSSL implements security measures aligned to industry standards, including:

• TLS 1.2 or higher for all data in transit
• Encryption at rest for sensitive data repositories
• Multi-factor authentication (MFA) available and recommended for all accounts
• OAuth 2.0 with encrypted token storage for third-party API integrations
• Audit logging of access and key events, retained for a minimum of twelve months
• Secure code development practices aligned to OWASP Top 10

You are responsible for maintaining the security of your own account credentials and devices. You must enable MFA where available. You must notify us promptly if you become aware of any security breach affecting your account.

In the event of a data breach affecting your personal information, we will notify you in accordance with the requirements of the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme.

All intellectual property rights in the Platform, including its software, design, content, trademarks, and documentation, are owned by or licensed to MyVSSL. Nothing in these Terms transfers any such rights to you.

You may not copy, modify, distribute, reverse engineer, or create derivative works from any part of the Platform without our prior written consent.

You retain all intellectual property rights in Your Data. By uploading content to the Platform, you represent that you have the rights to do so and that doing so does not infringe any third-party rights.

To the maximum extent permitted by law:

• The Platform is provided "as is" without warranties of any kind, express or implied
• MyVSSL does not warrant that the Platform will be uninterrupted, error-free, or free from security vulnerabilities
• MyVSSL is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities, even if advised of the possibility of such damages
• MyVSSL's total aggregate liability to you for any claim arising from or related to these Terms or your use of the Platform is limited to the greater of: (a) the total fees paid by you to MyVSSL in the 12 months preceding the event giving rise to the claim, or (b) AUD $100
• MyVSSL is not responsible for the acts or omissions of third-party service providers, including Airwallex or MYOB

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or any consumer guarantees under the Australian Consumer Law.

You agree to indemnify and hold harmless MyVSSL and its officers, directors, employees, and agents against any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your violation of any applicable law or third-party rights
• Your Data or content uploaded to the Platform
• Your use of payment or accounting integration features in breach of Airwallex's or MYOB's terms
• Unauthorised access to or use of the Platform by persons using your account credentials

You may close your account at any time by contacting us at legal@myvssl.com. You remain responsible for any activity on your account prior to closure.

MyVSSL may suspend or terminate your access to the Platform immediately and without prior notice if:

• You breach these Terms in a material way
• We are required to do so by law or by a third-party provider (including Airwallex or MYOB)
• We reasonably suspect fraud, illegal activity, or a security risk
• We discontinue the Platform or any part of it

Sections relating to intellectual property, limitation of liability, indemnity, and governing law survive termination.

We may update these Terms from time to time. When we make material changes, we will post the updated Terms on this page and update the "Last updated" date. Where reasonably practicable, we will provide notice of material changes (for example, by email or in-app notification) at least 14 days before the changes take effect.

Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Platform before the effective date.

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute arising from these Terms or your use of the Platform.

For questions about these Terms, privacy matters, data access requests, or security concerns, please contact: